Managers at the MAC – 2019!
As another year comes to a close, the we clean management team once again spent a day at the popular Midlands Art Centre (the MAC) to analyse the year that has been, and look ahead to the opportunities and challenges over the coming year at the annual ‘we clean Management Day’.
We have experienced significant growth over the past 12 months whereby we have not only retained key accounts, but acquired new substantial contracts and it was a pleasure to see at first-hand how the management team has grown over the past year.
In keeping with tradition Directors Paul Concannon and David Harker kicked off the day with a presentation geared towards informing all those in attendance on the key financial and operational figures from the past 12 months along with strategic insight into the future vision for the organisation.
Our Management Day offers a rare opportunity to step away from day to day work activities and reflect and analyse on how we function as a business. We have been fortunate to successfully win new business with clients such as Cushman & Wakefield, CEG and Paradise Birmingham and therefore 2019 has been a very very busy year for everybody associated with we clean.
All Things HR
As always, the focus on the day was on how we as a team can consistently deliver service excellence to our client base, and ensure that our cleaning staff are operating as efficiently as possible.
With this in mind our guest speaker was Emma Smith from ES HR Consultancy, who in collaboration with our own HR Manager, Gaynor Powell, delivered an insightful presentation into the effective management of our large front-line cleaning team of which there are now some 570 staff. Gaynor commented:
“Emma’s career in Human Resources spans over two decades and she possesses particular expertise within the cleaning industry, meaning she is well qualified to inspire and educate our management team as she covered relevant employment law practises, policies and procedures. Thank you to Emma, all those present found it particularly relevant and very useful and everybody came away from the presentation with a lot of great information that they will add to their existing knowledge on the subject.”
All in all, our 2019 Management Day was a successful one with Director Paul Concannon saying:
“Thank you to Damien Vincent, Head of Customer Service, with the MAC once again being a perfect host on the day, the meeting room, equipment and of course the buffet breakfast and lunches were of the usual exceptionally high standard.
The day provided a great opportunity for the management team to get together and reflect on another challenging but extremely rewarding year of progression within we clean. It was particularly satisfying that during the presentation a number of our managers made some valuable contributions for improvements we can make to our operational management procedures and service delivery in readiness for what will surely be another exciting year for our organisation.”
Last but not least, the Management Day provided the ideal opportunity to recognise the contribution of one of our Head Office staff, Emma Miller, who received the first Dee Richards Pride Award for 2019!
Emma not only supports Christine Checkley with our extensive payroll operation but has also carried out with the utmost diligence the role of Credit Controller for the organisation ensuring that the we clean cashflow remains in a very positive position.
Well done Emma, your contribution this year has been much appreciated!!!