Mastering Our Management Approach, At The MAC!
This past Thursday saw our Management Team gather at the much loved Birmingham educational and arts venue, and also a long standing we clean contract, the MAC, for our annual Management Day.
This key day within the we clean calendar provides the perfect opportunity for Directors and Management Staff within our organisation to take a step back from their day to day working life and reflect on the past year, as well as look ahead to the next year. As always, Directors Paul and David aim to motivate and empower the team to go above and beyond and continue to deliver the exceptional cleaning service we are renowned for.
Careful and honest reflection throughout the day allows the team to assess areas for improvement, and highlight aspects of our service delivery that haven’t met our high standards, but also to identify the many things we are doing right, so we can continue to grow and cement our position as a leading cleaning provider within Birmingham.
The day kicked off with Paul and David presenting the year’s financial figures, before moving onto an in-depth look at our client list and the new accounts we have added. Two vital aspects of our business, Training and Health & Safety, were analysed extensively, and David Holmes-McClure, Health & Safety Manager ensured each individual was up to speed on the ever changing H&S legislation.
Up next was something a little different for our team, as Performance Master Coach and ex-professional footballer, Mel Eves, delivered a presentation on optimising performance, looking at life with a new perspective, and developing a winner’s mind-set.
Mel had an illustrious career playing for Wolverhampton Wanderers, and even represented England on the international stage, so it was a real honour for Directors and Management of we clean to be able to learn from the mind of an elite sportsman, with Director, Paul Concannon commenting:
“It was great to have Mel spare a few hours out of his busy schedule to provide some insight to our Management Team on how they can maximise their performance and deliver outstanding results for our clients and teams of cleaning staff. Certainly all the Managers at the end of the session were suitably enthused by Mel’s interesting perspective on improving performance.”
To round off the day, Sean Wright, Contract Management Support received his 10 Year Service Award. Sean epitomises everything that our organisation stands for, his working life for we clean started under the guidance of the late Dee Richards, and he has embodied all of her great qualities, and throughout his 10 years with the business he has shown incredible commitment and dedication, and delivered consistently high levels of cleaning. Sean was our inaugural ‘Dee Richards’ Pride Award Champion in 2015, and this award was a testament to his work ethic and passion for the cleaning industry.
Once again the Senior Management Team at we clean would like to place on record their sincere thanks to Damien Vincent, Head of Customer Services at the MAC, and his team for looking after us so impeccably well throughout the day!