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    Emma Miller (1)

    Emma is an outstanding all-round Administrator but has excelled over the past 12 months in a new role in managing the Company’s Credit Control function. For an organisation like ours where we are paying our cleaning staff religiously every fortnight cash collection is absolutely critical to the long-term sustainability of the business. In addition to her credit control role Emma assists Christine Checkley and Etna McNeil in the fortnightly processing of the payroll so Emma’s pride award was particularly deserving…..well done Emma!

     

    Higgs and Sons (2)

    The Pride Team Award this year goes to our cleaning team at the longstanding and highly reputable law firm Higgs and Sons based by the Waterfront in Merry Hill.

    Contract Manager Lynn Gill felt passionately that the team at Higgs receive this award, commenting:

    “They’ve really worked brilliantly as a team, the team spirit is fantastic. As with any cleaning contract, there can sometimes be problems but the way that this group of Operatives have responded and pulled together to always maintain a fantastic service to this ever-growing law firm is why they are truly deserving of the award. Well done all!!”

     

    Joanne Adams and Natalie Beckett (3)

    Joanne and Natalie both work under Contract Manager Jane Shields within our West Bromwich Albion Football Club contract and their main focus is working to ensure that the Corporate and Hospitality areas of The Hawthorns are always in immaculate condition, ready for the next event or events as there are often more than one happening each day across the stadiums extensive range of corporate suites!

    Flexibility is crucial for Natalie and Joanne, as they are always on hand to turn suites around late at night or early in the morning, particularly during the latter parts of the year when the corporate schedule ramps up a notch and there is an influx of Match Day and Christmas Party events.

    Chris Lewis Health, Safety & Contracts Manager for WBA FC commented “Joanne and Natalie have been absolutely brilliant this year, at times we have some very tight turnarounds between first team games and corporate events but they are always on hand to go the extra mile and ensuring the corporate and hospitality areas look immaculate for our visitors, guests and supporters”.

     

    Delroy Brown (4)

    Delroy has worked with us since 2005 where he originally operated within the city centre and has also been our main stay at Salts Healthcare’s Duddeston Mill site for the best part of 9 years.

    More recently through our WBA FC contract Delroy has been the Location Manager for the Cleaning Team at the West Brom Training Ground where he has delivered an outstanding level of service in what can be a very onerous cleaning challenge due to the demands placed on the facility by this professional football club.

    Jane Shields, Contract Manager commented: “On any given day there can be multiple age groups training and so large quantities of debris are often brought into the building meaning Delroy and his team must take a reactive approach when carrying out their cleaning duties. Well done Delroy, your award is thoroughly deserved!”

     

    Diane Murray (5)

    Diane is a lovely lady and a really hard working and diligent front line cleaning operative working within Robb Paton’s South Midlands region of the business at contract sites such as Birmingham Business Park for MSO, Bear Grylls Adventure at Resorts World and the Tarmac Head Office Facilities near Birmingham Airport.

    The contract at Bear Grylls Adventure is a particularly fast paced and dynamic environment with a high public footfall each day Diane is always on hand leading from the front to deal with the daily cleaning challenges this unique facility presents to our team on site!

     

    Tony Fenton (6)

    Hailing from Great Barr, Tony is a true Brummie!

    His role for managing agents Cushman & Wakefield on Temple Row includes maintaining all of the external areas outside of the building which can often throw up some unpleasant situations as a result of the ever-increasing problem of the homelessness in the city but Tony deals with these with the utmost professionalism and compassion.

    Debbie Rhodes Contract Manager commented:

    “He is fantastic and reliable, and a true gentleman. Although is role can sometimes be challenging, he takes everything on the chin and just gets on with the job. I can’t thank him enough for his committed service!”

     

    Hanifa Sheikh and Annette Lackenby (7)

    Hanifa and Annette both work under Karen Lord on our multi-sited HORIBA MIRA contract in Nuneaton.

    Hanifa has been a we clean employee for 5 years and is a wonderfully kind person and particularly personable with MIRA’s own staff. She takes great pride in her cleaning duties, operating within 3 different buildings each night and repeatedly scores highly in our weekly audits.

    Anette has been with our organisation for just over 3 years and she operates as part of a team of 3, working with Assistant Site Manager Jean Green to help train all new staff that join our MIRA Cleaning Team family. Annette is an integral part of the team and knows MIRA like the back of her hand.

     

    Lee Gordon and Daniel Antwi Gyankoma (8)

    Lee and Daniel both support our on-site cleaning operation at UK-NSI, a European manufacturing hub in Redditch who specialise in technology driver information.

    Lee is our Location Manager with Daniel operating as a Cleaning Operative to meet the demands of our client contact David Somerville who expects the standard of cleanliness and hygiene to be first class to meet the needs of his own clients such as Jaguar Land Rover, BMW and Triumph.

    Robb Paton, Contract Manager is delighted with the work that Lee and Daniel carry out:

    “They have both worked diligently to raise the cleaning standards to a very high level. Lee as Location Manager is responsible for meeting client expectations and Daniel working alongside him during the AM shift is a valued member of the team. Actions speak a thousand words and I’m proud to manage these two members of staff.”

    In addition, Lee has provided support at our WBA FC contract in a Match Day Co-Ordinator role, organising a team of 12 to be on hand to meet the demands of 25,000 plus fans that attend The Hawthorns for each home fixture. Present for Lee receiving his award were our Specialist Cleaning Division Directors, Tim Byng and Steve Rawlings as Lee has also been invaluable in supporting this division of the business on a number of large deep cleaning projects.

     

    Linda Sheldon (9)

    Lynn Gill believed that Linda should receive a Pride Award for her fantastic work ethic over the past 7 years with we clean. Linda initially worked at Higgs and Sons’ Head Office in Brierley Hill before moving to operate solely within our prestigious West Bromwich Building Society Head Office Contract where she carries out an early morning clean as part of our AM cleaning team of 12 operatives. After a short breakfast break she then moves into her Housekeeping role where she maintains Washrooms, Kitchenettes and reception areas to an exceptionally high standard for the staff and visitors within this 70,000 sqft state of the art administration centre! Thank you Linda for your enduring commitment to do the job right!

    Christine Checkley (10)

    Christine has been with we clean over 12 years and is totally solid and reliable member of our Head Office team. Christine manages our two-weekly payroll for 560 plus front line cleaning staff and her diligence in ensuring that our staff get paid correctly and on time is exceptional and something our late Dee Richards always appreciated and would have fully endorsed Christine receiving this award! As a very popular member of our Head Office Team it was particularly pleasing that Christine received her Pride Award at the annual Office Christmas Party sharing her proud moment with her colleagues work colleagues.

     

     

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    HORIBA MIRA’s stunning research and development facility was once again the location for the annual we clean MIRA Cleaning Team’s Christmas Party!

    As has become tradition, our on-site Cleaning Manager, Karen Lord and her Assistant, Jean Green throw this annual party to provide an opportunity for our Cleaning Team at HORIBA MIRA to reflect on the past year and join in the festivities with a Secret Santa involving the entire team plus a delicious takeaway pizza expertly organised by Karen and Jean.

    Karen commented:

    “I’m so pleased with how this year has gone; our Operatives have worked really hard to achieve nothing less than a weekly audit of 95%. Our team has grown once more, and we now total some 38 on-site staff. Jean Green has been brilliant as my Assistant, really helping to provide a consistent service week in week out. We’re fortunate to not only have a great cleaning team, but to also have great clients here and we’ve formed solid relationships with Mark Rogers, Jayne Evans and Kelly Clarke. We look forward to continuing our growth here and building on what has been another great year.”

    Directors Paul Concannon and David Harker were in attendance along with Human Resources Manager, Gaynor Powell, Health and Safety Manager (and recent Pride Award Champion) David Holmes-McClure as well as a very special and surprise guest, Nicki Gallier!

    As we have previously documented, Nicki has been through an immensely tough year where she has bravely fought and beat cancer, and subsequently raised nearly £3000.00 through her Brave the Shave. Our Cleaning Team at MIRA also completed their own Brave the Shave and helped contribute to the fantastic sum raised for charity. Nicki thanked the team personally for all their incredible efforts, and this act is something that she will forever grateful for.

    Also present on the night was Mark Rogers, HORIBA MIRA Facilities and Maintenance Manager and our client contact for all MIRA buildings on-site. Mark was actually on annual leave, but took the time out to celebrate and join in the festivities with our cleaning team.

     Kelly Clarke, Clerical Administrator who works closely with Karen was also in attendance along with Jayne Evans, Property Management Supervisor, who oversees all client owned buildings and will be celebrating her 50th birthday on Christmas Day!

    Fern Whitehead, a Cleaning Operative at HORIBA MIRA was also celebrating her birthday and in true festive spirit the team all joined in to sing Happy Birthday to both Fern and Jayne.

    To have our clients involved and willing to attend the evening is a testament to not only the quality of service we provide to HORIBA MIRA, but the type of people Karen and Jean are to form such healthy and solid client relationships.

    David Harker, Director is particularly proud of what we have achieved here commenting:

    “I’m extremely proud of the team that has been built here at MIRA since our tenure on-site started back in April 2015. Karen and Jean as the we clean management presence on-site have instilled a well-disciplined, highly motivated and friendly body of Operatives who genuinely enjoy their work at this impressive facility, and have a real sense of pride and passion to do the job right. We were delighted that our clients Mark Rogers, Jayne Evans and Kelly Clarke were able to join us for this festive cheer, their involvement with we clean provides a real business partnership and we’re excited to continue this into the long-term. May I take this opportunity to wish all staff, clients and friends a Merry Christmas and prosperous and happy New Year!”

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    Introduction

    As another year comes to a close, the we clean management team once again spent a day at the popular Midlands Art Centre (the MAC) to analyse the year that has been, and look ahead to the opportunities and challenges over the coming year at the annual ‘we clean Management Day’.

    The we clean Management Team eagerly await Directors Paul Concannon and David Harker’s presentation.

    We have experienced significant growth over the past 12 months whereby we have not only retained key accounts, but acquired new substantial contracts and it was a pleasure to see at first-hand how the management team has grown over the past year.

    In keeping with tradition Directors Paul Concannon and David Harker kicked off the day with a presentation geared towards informing all those in attendance on the key financial and operational figures from the past 12 months along with strategic insight into the future vision for the organisation.

    Paul and David deliver a presentation on the past year and offer strategic insight into our plans for the coming years.

    Our Management Day offers a rare opportunity to step away from day to day work activities and reflect and analyse on how we function as a business. We have been fortunate to successfully win new business with clients such as Cushman & Wakefield, CEG and Paradise Birmingham and therefore 2019 has been a very very busy year for everybody associated with we clean.

    All Things HR

    As always, the focus on the day was on how we as a team can consistently deliver service excellence to our client base, and ensure that our cleaning staff are operating as efficiently as possible.

    With this in mind our guest speaker was Emma Smith from ES HR Consultancy, who in collaboration with our own HR Manager, Gaynor Powell, delivered an insightful presentation into the effective management of our large front-line cleaning team of which there are now some 570 staff. Gaynor commented:

    “Emma’s career in Human Resources spans over two decades and she possesses particular expertise within the cleaning industry, meaning she is well qualified to inspire and educate our management team as she covered relevant employment law practises, policies and procedures. Thank you to Emma, all those present found it particularly relevant and very useful and everybody came away from the presentation with a lot of great information that they will add to their existing knowledge on the subject.”

    Emma Smith from ES HR Consultancy delivers a interesting and very relevant talk on all things HR.

    All in all, our 2019 Management Day was a successful one with Director Paul Concannon saying:

    “Thank you to Damien Vincent, Head of Customer Service, with the MAC once again being a perfect host on the day, the meeting room, equipment and of course the buffet breakfast and lunches were of the usual exceptionally high standard.

    The day provided a great opportunity for the management team to get together and reflect on another challenging but extremely rewarding year of progression within we clean. It was particularly satisfying that during the presentation a number of our managers made some valuable contributions for improvements we can make to our operational management procedures and service delivery in readiness for what will surely be another exciting year for our organisation.”

    Sean Wright, Contract Support Management explains what we clean PRIDE means to him.

    PRIDE Award

    Last but not least, the Management Day provided the ideal opportunity to recognise the contribution of one of our Head Office staff, Emma Miller, who received the first Dee Richards Pride Award for 2019!

    Emma not only supports Christine Checkley with our extensive payroll operation but has also carried out with the utmost diligence the role of Credit Controller for the organisation ensuring that the we clean cashflow remains in a very positive position.

    Well done Emma, your contribution this year has been much appreciated!!!

    Emma Miller, Payroll & Accounts Assistant receives the first ‘Dee Richards’ Pride Award in 2019 for her outstanding contribution to the business over the past 12 months.

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    This feature offers a detailed insight into some of Birmingham’s most sought after office space, Eleven Brindleyplace, and the 18 Cleaning Operatives who ensure it remains pristine.

    Sean Wright, Contract Support Manager (far left) and the Eleven Brindleyplace Cleaning Team.

    Standing proud on the western edge of Birmingham’s most popular business district is Eleven Brindleyplace, 10,219 square metres of award-winning office space.

    Upon entering this ultra-modern building, you are greeted by an expansive, two-storey Reception, which is situated below the 13 storeys of tenanted areas above. Split into two different elements, Eleven Brindleyplace is incredibly eye-catching, and it’s no surprise that it picked up a whole host of accolades back in 2010, a year after its launch.

    Looking up at the glistening exterior of Eleven Brindleyplace.

    Sean Wright, we clean Contract Support Manager is responsible for the day to day delivery of Cleaning Services across both common areas and a number of tenanted office space with a team of 18 Cleaning Operatives working between the hours of 5am-8am in the morning, as well as a Housekeeper during key daytime hours.

    The fact that the tower block is split into two elements, divided by the core lift areas, presents a challenge to our Operatives, as they are always on the move, whether it’s cleaning the communal washrooms that are on each floor, or vacuuming the hundreds of stairs. Every single Operative on the site is specifically dedicated to a section of the building, whether it’s the common areas, or the tenanted areas on one of the 13 floors, they are purely focused on maintaining their section to the highest possible standard.

    Sean, who has been part of our organisation for over 10 years, joining in January of 2009, and is immensely proud of his team here, commented:

    “I’m really honoured to work on behalf of we clean in Eleven Brindleyplace, it’s by no means an easy job, as the building is large and almost at full capacity, but the team turn up each day with a big smile, perfectly uniformed and with a real desire to get the job done. They are physically and mentally strong and are a pleasure to manage, and I’m really proud of every single one of them.”

    A wide array of prestigious firms call Eleven Brindleyplace home, and a number of them have also utilised our daily presence on site to provide daily cleaning to their office space, including: Hettle Andrews & Associates, Robert Walters, Colliers International and MSO Workspace Limited who are also utilising our services across their wider midlands portfolio that includes office space in the Waterfront Brierley Hill, Solihull, Shirley and Birmingham Business Park.

    Working through BNP Paribas, the Eleven Brindleyplace building complements perfectly the other services we clean provide across the wider Brindleyplace complex for Avison Young which includes the provision of daily cleaning services to their managed Buildings on site, Brindleyplace Number 3, 4 & 9. This together with the external Estate Cleaning Services that we provide 365 days of the year through a team of 13 full time Service Operative helps to maintain Brindleyplace as the most prestigious commercial and leisure district in the city.

    We are extremely proud to be the cleaning contractor of choice having developed such a prominent presence within this iconic Birmingham Landmark area over a number of years!