We Clean Hit The Slopes @ The SnowDome!
As an organisation we clean prides itself upon forming longstanding partnerships with blue-chip companies and venues across Birmingham and the wider Midlands, therefore we are absolutely delighted to be appointed as the approved cleaning contractor for the iconic SnowDome in Tamworth.
The SnowDome is a renowned winter sports and leisure complex, offering year-round skiing and snowboarding experiences. With its vast snow-covered slopes, ice rink, and a variety of snow-based activities, it attracts hundreds of thousands of visitors, from beginners to seasoned snow enthusiasts.
As well as boasting a 170-metre indoor slope (made of real snow!) the SnowDome also houses a Climbing Wall, Pool & Sauna plus extensive gym facilities. There is a large café, The Lifthouse Coffee Co., a snow fun park and the newly refurbished Aspen’s Bar & Kitchen which offers fantastic panoramic views of the slope.
The SnowDome experiences consistently high public footfall and visitor traffic and as a result the cleaning regime must not only be geared towards servicing the differing fixtures, fittings and floor types, but must also be intrinsically focused on customer service.
Our service offering is all encompassing with a large Early AM Cleaning Team consisting of 6 Operatives, headed up by Malgorzata Pelik, Location Manager which is reinforced by a daytime presence structured to replenish consumables and carry out ‘touchpoint cleaning’.
When tackling premises of this size, the correct provision of equipment is absolutely critical. It has always been our business philosophy that whilst cleaning will continue to remain labour intensive, we have a duty to ensure that our cleaning staff have cutting edge and market leading equipment at their disposal to produce the best possible results for our client base.
Across the SnowDome there is extensive hard flooring, large carpeted areas plus gym flooring and matting in the changing facilities. There is also Flotex flooring within the new Aspen’s Bar, a textile floor which contains millions of nylon fibres and is totally waterproof.
To offer the very best service possible we are also initiating a ‘we clean first’ and introducing the ‘we clean Robotic Vacuum!’ Fully controlled through an easy-to-use app, this robotic vacuum will primarily operate within the Gym facility and due to its powerful motor can be programmed to run for 270 minutes, accessing all hard to reach areas before self-charging.
With such a large provision of equipment on-site, Training and Health & Safety have been of paramount importance. Throughout the mobilisation phase we invested significant management time in ensuring that all H&S legislation was ticked off and that we fully understood every corner of the venue. Now into our first week of the contract we are continuing in this vein, with Training Manager Duncan Thomson assisting Contract Manager Ryan Halford in supporting all staff with a variety of training and guidance.
Ryan is delighted to be managing this prestigious contract, commenting:
“The team have genuinely been fantastic from the get-go!
From initial TUPE meetings through to the contract start last weekend they have all shown excellent desire and drive. It has been a busy first week as we introduce new equipment and new methods of working but I can already see that we have made a difference.
When operating on such a large site, training and close management is critical and it is my job to make sure that both the staff and our client contacts feel fully supported.
I want to thank both the SnowDome cleaning team, we clean Management as well as James Smith and Emma Tabberer, SnowDome Management for their support, we are all looking forward to getting stuck into the contract and hopefully we will continue to raise cleaning standards as we enter the busy winter months!”
