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    As an organisation we clean prides itself upon forming longstanding partnerships with blue-chip companies and venues across Birmingham and the wider Midlands, therefore we are absolutely delighted to be appointed as the approved cleaning contractor for the iconic SnowDome in Tamworth.

    The SnowDome is a renowned winter sports and leisure complex, offering year-round skiing and snowboarding experiences. With its vast snow-covered slopes, ice rink, and a variety of snow-based activities, it attracts hundreds of thousands of visitors, from beginners to seasoned snow enthusiasts.

    As well as boasting a 170-metre indoor slope (made of real snow!) the SnowDome also houses a Climbing Wall, Pool & Sauna plus extensive gym facilities. There is a large café, The Lifthouse Coffee Co., a snow fun park and the newly refurbished Aspen’s Bar & Kitchen which offers fantastic panoramic views of the slope.

    The newly refurbished Aspen’s Bar.
    Aspen’s Bar and Kitchen.

    The SnowDome experiences consistently high public footfall and visitor traffic and as a result the cleaning regime must not only be geared towards servicing the differing fixtures, fittings and floor types, but must also be intrinsically focused on customer service.

    Our service offering is all encompassing with a large Early AM Cleaning Team consisting of 6 Operatives, headed up by Malgorzata Pelik, Location Manager which is reinforced by a daytime presence structured to replenish consumables and carry out ‘touchpoint cleaning’.

    We Clean Operatives at the SnowDome!

    When tackling premises of this size, the correct provision of equipment is absolutely critical. It has always been our business philosophy that whilst cleaning will continue to remain labour intensive, we have a duty to ensure that our cleaning staff have cutting edge and market leading equipment at their disposal to produce the best possible results for our client base.

    Across the SnowDome there is extensive hard flooring, large carpeted areas plus gym flooring and matting in the changing facilities. There is also Flotex flooring within the new Aspen’s Bar, a textile floor which contains millions of nylon fibres and is totally waterproof.

    Contract Manager Ryan Halford getting to grips with the ‘Flotex’ flooring!

    To offer the very best service possible we are also initiating a ‘we clean first’ and introducing the ‘we clean Robotic Vacuum!’ Fully controlled through an easy-to-use app, this robotic vacuum will primarily operate within the Gym facility and due to its powerful motor can be programmed to run for 270 minutes, accessing all hard to reach areas before self-charging.

    Our SnowDome Robot – what shall we call it?

    With such a large provision of equipment on-site, Training and Health & Safety have been of paramount importance. Throughout the mobilisation phase we invested significant management time in ensuring that all H&S legislation was ticked off and that we fully understood every corner of the venue. Now into our first week of the contract we are continuing in this vein, with Training Manager Duncan Thomson assisting Contract Manager Ryan Halford in supporting all staff with a variety of training and guidance.

    Ryan is delighted to be managing this prestigious contract, commenting:

    “The team have genuinely been fantastic from the get-go!

    From initial TUPE meetings through to the contract start last weekend they have all shown excellent desire and drive. It has been a busy first week as we introduce new equipment and new methods of working but I can already see that we have made a difference.

    When operating on such a large site, training and close management is critical and it is my job to make sure that both the staff and our client contacts feel fully supported.

    I want to thank both the SnowDome cleaning team, we clean Management as well as James Smith and Emma Tabberer, SnowDome Management for their support, we are all looking forward to getting stuck into the contract and hopefully we will continue to raise cleaning standards as we enter the busy winter months!”

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    In today’s competitive business landscape, companies are constantly seeking ways to attract and retain top talent while also impressing clients and visitors. One often overlooked but crucial aspect of this effort is the inclusion of building amenities in office spaces.

    Building amenities in office spaces are not just extras; they are essential components of a modern and competitive workplace. They contribute to employee satisfaction, attraction and retention of talent, productivity, and the overall image of a company. As businesses recognize the importance of fostering a positive work environment, the role of amenities in office spaces continues to grow, making them a vital investment in the success and growth of any organization.

    CEG managed Tricorn House on the Hagley Road in Birmingham is the perfect blend of a mixed-use facility combined with Grade A Office space. The expansive common areas are designed to increase productivity and reduce stress with ‘Quiet Areas’ in abundance and there is also an in-house café plus a Gym & Wellness Centre.

    How we clean Keep Building Amenities Clean!

    As an organisation we clean have adapted our service offering to cater for our clients and the new amenities that are now widely featured across the office space market within Birmingham.

    Audeen Bonnick, Daytime Housekeeper ensuring the entrances to Tricorn House in Birmingham remain immaculate.

    Managed by Contract Manager Maureen Francis the service we provide at Tricorn House spans across the entire working day and beyond with coverage beginning early in the morning, continuing with an all-encompassing daytime presence and our PM Cleaning Team then ensuring the busy building is ready for the next working day!   

    Audeen Bonnick is our Daytime Housekeeper within Tricorn and is always immaculately presented, polite and respectful when liaising with the many clients, tenants and visitors that frequent the facility. Audeen began her career with we clean at the Midlands Arts Centre (mac) and has flourished under the guidance of Maureen who she works closely with.

    Audeen of an early morning operates within the Gym & Wellness Centre whereby through rigorous training and the application of the correct chemicals and machinery she is able to maintain a ‘hygienically clean environment’. Regular, thorough cleaning and disinfection practices are crucial to maintaining a healthy and safe environment in gyms and wellness centres and through Audeen’s use of the i-mop Floor Scrubber we are able to meet the high standards set by CEG across the building.

    Audeen operating the i-mop, within the Gym & Wellness Centre, one of the many building amenities within Tricorn House, Birmingham.

    Client Testimonial – Tricorn House

    Lee Shields, Tricorn House Building Manager for CEG commented:

    “We have employed we clean at Tricorn House (Birmingham) for a number of years and we have found them to supply an efficient service with a professional but friendly approach.  They are responsive and proactive to our needs in providing a first class facility to our tenants, and I would have no hesitation in recommending them.”

    Contract Manager, Maureen Francis and Audeen pictured with CEG Management.

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    In any business, first impressions are crucial, and the first impression for visitors is often the cleanliness of client premises and the friendliness of staff within. Whether it’s commercial office space, a restaurant, hotel, or retail environment, a clean and welcoming environment is expected. To meet and exceed these expectations, cleaning staff play a pivotal role. By completing a customer service course, cleaning personnel can transform their role from being just ‘cleaners’ to being ambassadors of exceptional customer service and hygiene – ensuring delivering service excellence remains at the heart of operations.

    To this effect Leah Whiffin we clean Cleaning Operative within 50 / 60 Station Road (Cushman & Wakefield) recently carried out a Principle of Customers Service Course (Level 2) – a course geared towards ensuring individuals can communicate effectively and professionally with clients and building users.

    The Role of Cleaning Staff in Customer Service

    Often overlooked, cleaning staff are the unsung heroes of customer experience. Their work ensures that businesses maintain a positive and hygienic atmosphere for clients and employees alike. However, it is not just about maintaining cleanliness; it is also about delivering a friendly, approachable, and helpful demeanour to anyone they encounter during their duties. Whether it’s a quick greeting, a friendly smile, or a willingness to assist with minor client inquiries, cleaning staff have the potential to leave a lasting positive impression.

    Benefits of Completing the Principles of Customer Service Course

    • Enhanced Communication Skills: The course helps cleaning staff develop excellent communication skills. They learn how to engage with customers and colleagues effectively, actively listen to feedback, and respond appropriately to various situations.
    • Increased Empathy and Sensitivity: Understanding the needs of clients and building users is essential for delivering exceptional service. A customer service course teaches cleaning staff to be empathetic and sensitive to the concerns of others.
    • Problem-Solving and Conflict Resolution: Cleaning staff can encounter challenging situations while performing their duties. A customer service course equips them with problem-solving techniques and conflict resolution strategies, enabling them to handle issues efficiently and professionally.
    • Building Positive Client Relations: Engaging with clients in a friendly and helpful manner fosters a positive relationship between the cleaning staff and clients. This positive interaction can lead to increased satisfaction and loyalty.
    • Teamwork and Collaboration: Leah works within a large Cleaning Team with multiple members and therefore cooperation and teamwork are vital. This course can emphasises the importance of teamwork, encouraging cleaning staff to collaborate with each other to ensure a seamless client experience.

    Leah’s Feedback On The Customer Service Course

    Leah within her daytime role has already begun applying the skills she learnt throughout the 12 week course, commenting:

    “The course has really helped me to communicate with both the Cushman and Wakefield Building Management and tenants within 50 / 60 more professionally. It has also built my confidence immensely as I am now more aware of how to liaise better with clients and gauge their body language and reaction.

    It has enabled me to shoulder more responsibility from Richard (Operational Business Manager) and Chris Cooke (Contract Manager) in terms of we clean but then also Renata Ujvari from the 50 / 60 and Cushman and Wakefield Management Team.

    Looking ahead I am also keen to enrol on a NVQ Level 3 Management course – this will help further my career within the cleaning industry and attain the management skills required.

    I really enjoyed the Customer Service course and am already putting it into practise within my role!”

    Richard Wharton, Operational Business Manager

    Richard Wharton Operational Business Manager has been delighted with Leah’s hunger to improve and develop:

    “Leah came into the business as a Cleaning Operative over 2 years ago as part of our 50 / 60 Station Road Cleaning Team and was able to commit to daytime hours – which is a perfect fit for her working closely with the Building Management / Front of House Teams for this Cushman & Wakefield managed property.

    Leah’s personality and work ethic means that there is a long-term vision for her to step into a Site Managerial role and Leah has reinforced this with the request to undertake as much training as possible and has specifically showed interest in this Customer Service qualification. This has been a great stepping stone for her and after completing the course Leah is already applying her learning and is now looking to take the next step which will be her NVQ Level 3 in management.

    I am sure given Leah’s attitude and dedication to the role, she will continue to shine and grow with we clean!”

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    We are absolutely delighted to be sponsoring the future racing talent of the West Midlands – Noah Checkley!

    Noah is a budding racing car driver with a passion for motorsport and furthering his career as a driver. As an organisation we clean have strong ties within our local community and take great pride in supporting local initiatives.

    The son of we clean Payroll Administrator Christine Checkley, Noah fell in love with racing at the age of 12, initially through karting at his local track before progressing into outdoor racing.

    We sat down for an interview with Noah himself, to learn further about his developing career, plans and how we clean have supported him:

    We Clean Director David Harker and Noah Checkley.

    Thank you for visiting us here at our Head Office, Noah – how did your racing journey start and what are your first racing memories?

    “I have always loved motorsport and all things associated with the sport – whether it be Touring Cars or Formula 1.

    For my 12th birthday I asked to go Indoor Karting and this is where I then fell further in love with the sport and it all clicked! I have loved it ever since really.”

    You have already made fantastic progress with your racing journey – what were those initial steps like?

    “So I initially progressed to indoor karting where I developed the basic skills required and honed in on different aspects of racing. This gave me a good foundation and my hunger grew to develop within the sport.   

    I then explored outdoor racing – the speed is limited indoors and we really wanted to progress and experience different driving conditions, varying weather and how this affects the track and the car on the track.

    As I then became more experienced, I started the Club 100 as a rookie and a junior.

    The Club 100 is essentially racing stripped out Karts and touring these around the country, racing different tracks in different categories.

    I then transitioned from 4 stroke to 2 stroke – a 2 stroke Kart is faster and can reach speeds of up to 70mph meaning it is obviously more challenging and closer to full racing in a car.”

    Noah has had a brilliant start to his racing career – amassing an enviable collection of trophies!

    Looking towards the future – what is next for you?

    “I have now completed my GCSE’s and am applying for scholarships linked to the racing world. 30 juniors have applied so these are extremely competitive, it involves 6 tests, such as a fitness exam, changing tyres and assessing driving skills. I also have to carry out a full presentation and media interview – it is really positive for my career and will certainly benefit me later in life!

    I am also planning on doing as many races as possible – it is important to get more track time under my belt and I am keen to soak up as many experiences as possible!

    This year I still want to do Club 100 and Kart racing with Daytona – basically as much competitive carting as possible.

    Looking further ahead the ultimate goal for me would be racing in the British Touring Championship – that is where I am setting my sights.

    There is a good route through from junior racing but obviously it is very difficult to achieve, not only financially but also due to how hard it is to break though as it is really competitive with so many racers.

    I can also look at becoming a tutor once more experienced and teach the next generation.

    Like the scholarship I mentioned earlier I am also looking at a Motorsport diploma!”

    Noah and the Citroen Saxo he has been racing in throughout 2023!

    And how has the we clean sponsorship helped you?

    “It has helped much more than anticipated to be honest and has been a massive help. I really appreciate the support from we clean and particularly Directors Paul Concannon and David Harker who have both been very supportive.

    It helped to fund the Club 100 and then I also used it towards part of the entrance fee for the JSCC – there is also a bonus scheme in place for when I am successful!”

    Thank you for your time today Noah – we wish you all the very best for the future and in your racing career!